Healthcare Management & Operations


Defining Ends – identifying key stakeholders; establishing the vision, mission and core values; contributing to the development and approval of the strategic plan; ensuring that key goals are integrated in annual operating plans; monitoring performance against the strategic and operating plans; retaining overall accountability for performance.

Providing for Excellent Management – select key management positions with a focus on the Administrative Director and the Medical Director/Chair of the Medical Advisory Committee (MAC); establish measurable annual performance expectations; delegate responsibility and authority to have accountability to the stakeholders: appraise/assess performance annually; provide for succession and ensure that the Administrative Director and the Medical Director/Chair of the MAC establish a succession plan for management, professional staff and allied health workers.

Ensuring Financial Viability – ensure that key financial objectives and indicators are developed, then monitor performance against these objectives; approve the annual operating plan; ensure optimal utilization of resources and operation of the organization within its resource envelope; ensure the organization undertakes financial planning for effective resource allocation.

Ensuring Program Quality and Effectiveness – credential professional staff; ensure quality goals and performance indicators are developed for approval of the stakeholders and monitor indicators of clinical outcomes and quality of service; ensure processes are in place for identifying, monitoring and managing risks.

InterHealth Canada is a world leader in the provision of healthcare management and operations services across a varied spectrum of healthcare systems. Our highly experience teams armed with strong commitment and proven track record will develop and deliver world class healthcare services that will ensure the success of your project.


  • Commissioning and Pre Operational Services – a very complex and highly integrated process of preparing a new hospital or an expansion project of an existing hospital to open and receive the first patient
  • Total Hospital Management and Operation Services – turnkey solution providing complete management and operations covering the whole spectrum of services delivered within a healthcare facility
  • Partial / Departmental Management and Operations Services – an integrated solution providing management and operations within the boundaries of a location, a department or a service within a hospital
  • Healthcare Continuous Education Services – an essential component of the above services that can be provided as a stand-alone service
  • Policy Formulation – yet another essential component of the above mentioned services that can be provided as a stand-alone service delivering review and establishment of policies and procedures and provides guidance to those empowered who are tasked with the responsibility of managing Hospital operations
  • Decision Making and Decision Support – An integral component of our healthcare management and operations services that allows management staff to choose from alternatives which are consistent with Board policies and that advance the goals of the healthcare facility
  • Oversight – monitor and assess organizational processes and outcomes including financial analysis of change processes


Ensuring a Smooth Startup

InterHealth Canada’s commissioning team will ensure all systems, equipment, staffing, policies & procedures, training, supplies and processes are in place to facilitate a safe, efficient and smooth start up.

Our seasoned commissioning team will oversee and lead the implementation of the start-up schedule; establish milestones, flag deficiencies, and record progress. Mission critical items will be identified, and corrective measures will be applied wherever required..

We ensure savings to our clients by deploying the correct resources at the appropriate time to ensure adhesion to timelines and budgets. While InterHealth Canada has over 20 years’ experience in providing commissioning services for greenfield projects, it is our experience in hospital and medical services transition from existing to new facilities that is invaluable in ensuring risks are minimized and gaps are identified early to facilitates a smooth, safe and coordinated transfer of patients and services.   We ensure to


Because Quality matters!

Accreditation represents a high value tool for any healthcare project. A key value of accreditation is the process itself. Preparing for accreditation is a process that requires full mobilisation of teams, coordination between departments, and several dry run testings’ conducted prior to the actual survey itself.

Our rigorous strategies to uphold our own organisation’s high standards underscore our commitment to providing quality services to our patient population. As such, we have successfully completed accreditations for various health care facilities including: Accreditation Canada, Care Quality Commission of the UK, and Joint Commission International.

InterHealth Canada can assist in planning, preparing and achieving accreditation for both private and government hospitals.

Our staff training and education takes on many forms, but most importantly include:

  • Knowledge transfer, skills, and abilities
  • Competency-based training and workshops
  • Apprenticeship, internships, and mentorship programs
  • Curriculum development and implementation
  • Residency Training
  • Succession Planning


Our strength is people!

InterHealth Canada brings added value and strength to any projects with its own recruitment division, InterHealth Recruitment Corp.

We ensure comprehensive credentialing, reference checking and thorough screening techniques are developed across a variety of candidate countries. This minimizes the risks involved in identifying and recruiting suitably qualified experienced healthcare professionals and ensures optimum returns  on recruitment costs and investments.

Healthcare workers represent one of the largest expenditures in any healthcare project budget.  We aim to work with our clients and with prospective staff to establish optimal employment conditions to enhance productivity, optimize costs and boost staff retention.

Selected projects